The Organization in the Digital Age
128 pages, published 2015
The Digital Workplace Framework
- 2014 Scorecard Results
- Capabilities: Individual
- Capabilities: Business
- Capabilities: Enterprise
- Enablers: Process
- Enablers: Structure
- Enablers: Reach
- Mindset: Leadership
- Mindset: Culture
- Mindset: Asset
Four Business Scenarios
- The Learning Scenario
- The Customer Scenario
- The Agility Scenario
- The Knowledge Scenario
- Business Scenario Summary
- Case: Tata Steel Europe – External Collaboration
- Case: Ten Brinke Group – Finding and sharing purchasing information
- Case: Imerys – Sharing Knowledge to Drive Continuous Improvement
A Culture of Trust
- Sense of Purpose
- Distributed Decision-making
- Freedom to Experiment
- Work Cultures and Digital Transformation
- Case: Mercy Corps – Global Community of Change Makers
Alive and Vibrant Organization
- Collaborative and Social
- Finding People or Information
- Mobile
- Video
- Socialized Performance Management
- Design of the Physical Workplace
- Case: Gemalto – Operations Excellence Awards
- Case: Bosch – Community Management and Enterprise Transformation
Open and Informed
- Extended Beyond the Organization
- Informed People, Informed Organization
- Open and Responsive
- Customer Relations
- Case: Société Générale – Celebrating 150 Years
- Case: Médecins Sans Frontières – Living Up To Its Name
Leadership and Transformation
- Senior Management
- Chief Digital Officer
- Community Manager
- Change Agents and Activists
- Impact of Leaders on Change
- Case: Sanofi Pasteur – Experimenting with New Ways of Working
- Case: The Guardian – Digital First and Cross Platform Strategy
Digital Workplace, Strategic Asset
- Business Goals and Strategy Drivers
- Ownership and Reporting
- Decision-Making
- Information Management
- Measuring and Evaluating
- Investments
- A Coordinated Ecosystem